Product Tester
Job details
Job Type
Salary
$ 105,000 A Year
Part-time
Full Job Description
Job Summary:
Product Tester is an entry level position within Admired By Nature. The Product Tester(s) will work in conjunction with both Engineering and RMA teams. Product Testers will inspect, test and QC both New Inbound products from overseas, as well test and confirm RMA Returns. RMA returns will be classified as New, Like New, Fair, and or Defective. Daily log reports will be required. Applicants must have a TEAM first personality and be able to communicate to multiple departments.
Duties/Responsibilities:
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Inbound Quality Control (QC)
1. Randomly inspect units from new shipments and complete the QC testing worksheet.
a. Physical inspection as well as performance inspection required, to validate product meets Admired By Nature specs and standards.
i. Product contents match Build of Materials (BOM)
ii. Product matches specs from Factory Samples provided, and or previous shipments.
iii. Product is free from any physical defect/abnormality
b. Reports quality problems or findings to the Supervisor and follows up to ensure corrective action has/will take place.
c. Maintains record of inspections and prepares list of defects, interacts with other departments to ensure all teams are notified immediately. -
RMA Testing
1. Test all units returned to Admired By Nature whether the return is Consumer Dealer, or Wholesaler level returns. Priority being Customer Service Consumer RMA returns sent in for testing to determine if the customer's unit is possibly defective. Admired By Nature is striving to have all consumers RMAs tested within 48 hours of receipt. To advise customers of our findings.
a. Consumer Returns
i. Tester will review the Ticket documentation, test the return and how the consumer was using the product to emulate as best as possible what the customer was seeing. If functional advice RMA Team Lead to update Ticket back to Customer service. If Defective, document the defect and RMA Team Lead will advise the Engineering team accordingly for further testing if needed.
b. Dealer & Wholesale Returns
i. Test product to Admired By Nature Standards. If units have no functional, visual damage unit will be classified as New, or Like New. If units have minimal damages, the unit will be classified as Fair. If defective, document the defect, and RMA Lead will advise the Engineering team accordingly if a frequently found problem is existing.
ii. Re-box units and label units with their updated status (Like New, Fair, Defective)
iii. Special Projects. From time-to-time Admired By Nature will have special projects to complete, Product Testers will help in these endeavors. Usually related to re-boxing, and or sticker placement, or inserting flyers into cartons.
Qualifications and Education Requirements
Required:
High school or equivalent
Proficient in Microsoft / Google Suites
Experience in Data Entry / Warehouse duties
Basic Troubleshooting Skills
Working Conditions:
(Typical office conditions include the below.)
- Able to sit and work at a computer keyboard for extended periods of time.
- Hours occasionally exceed 40 hours per week.
Other
Other duties as assigned